Support

Warranty
Individual Design watches are warranted (parts and labor) for one (1) full year from date of purchase for the original, registered owner. Proof of date of purchase is required for warranty claims. Watches purchased directly from Individual Design are automatically registered for warranty purposes.Covered:

  • Watch case, crystals, crown, movement, dial, hands, buckles, metal bracelets

Not Covered:

  • Watch straps/bands (other than metal bracelets)
  • Scratches, breakage or other customer caused damage

Watch bands are warranted to be free from manufacturing defects at the time of purchase but are not otherwise warranted as they are normal “wear and tear” items.

Leather watch bands typically have a finite life as perspiration and body oils degrade natural leathers over time. It is not unusual to replace your watch band annually.

 

Return Policy & Service
Do not return any items to Individual Design without first getting a Return Merchandise Authorization (RMA). Contact Individual Design via email (Service@MarkCarson.com) for an RMA.


Watches with manufacturing defects during the warranty period will be repaired or replaced including shipping both ways.


Service: For service to a watch which has passed its original warranty period, contact Individual Design prior to shipment: Service@MarkCarson.com

 

Manuals


Mounting an Infinity Strap


Strap Change Using a Springbar Tool


Deployment Buckle Adjustment